Learn the answers to some of our most frequently asked questions

What are your hours?

Studio Hours 8:30AM- 4:30 PM Monday – Friday. 
Kindly call ahead, as we are appointment only.

Remodeling/ Building a new home is overwhelming, how can your design firm help me?

With 25-plus years in the field we have perfected our procedures. The first initial step is making an appointment with our designers. Our team of experts are here to help you through the renovation process.

Do you use your own general contractors?

We are a full service design firm, and pride ourselves with talented, experienced craftsmanship. We work with subcontractors
too, and are flexible if you should have a general contractor you’d prefer to use.

Do you refinish cabinets?

Sorry, we do not offer this service. It has been our experience that it is more cost-effective to purchase new cabinets.

What does the “average” kitchen cost?

Answering this question is hard because each space is different. Typically the kitchen remodel jobs we work on range from $50,000- $150,000.

Do you only work on Kitchens and Bathrooms?

Our team specializes in Kitchens and Bathrooms but is not limited to just those spaces. We work with builders, residential, and commercial clients.

What cabinets do you use?

Our cabinet vendors are fit for your lifestyle. We offer fully custom cabinet lines and basic cabinet lines also.

What is the usual project timeline?

While not true for all of our projects, a general timeline would consist of:

  • Set-up appointment with one of our designers
  • Designers meet you, and your space, site measure, take photos of the existing layout
  • Next, you’ll meet with the designer at the design studio, go over projected design plans, budgets.
  • Make any changes to the project, and start finalizing selections/ creating a schedule for scope of the project.
  • Cabinet company lead time is typically 4-10 weeks
  • Installation could take up to 2-6 weeks, depending on the size of your project

Is there a design fee?

Respectfully we ask for a design retainer when working on your project. Should you move forward with our plans and design we wave the fee.

Since 1995

For over 20 years, Custom Kitchens by Martin & company has been Rochester NY  kitchen remodel and bath remodel resource. We’ve helped transform our client’s spaces into unique, functional and distinctively beautiful interiors. 

We take great pride in delivering a space that goes beyond our client’s needs and expectations.

Have more questions?

We are here to help you make your space beautiful. Contact us with any other questions or talk to us about a potential design project.

Get in Touch


1368 Pittsford Mendon Road
Mendon, NY 14506



New Client Questionnaire

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